Phone: 415/330-9881 Fax: 415/330-9900 Email: info@horizonsia.com
TERMS
& CONDITIONS
Terms: On all net
accounts, a monthly interest rate of 1.5% will take effect January 1,
1998. Accounts are subject to all
collection and legal fees accrued in attempting to collect any past due
amount. A 2% discount may be taken if
payment is received within 10 days. No
order will be shipped to past due accounts, including backorders. All returned checks are subject to a $20.00
bank/administrative fee. Payment is
considered posted the day it is received in our offices. We reserve the right to demand payment in
full to any past due account.
Credit: New
accounts must furnish five current trade references and bank references with
complete address, telephone, fax, and customer account numbers. Orders may be send COD or Proforma
upon request before credit is approved.
Ordering: Initial
orders less than $250.00 and reorders less than $125.00 are subject to a $10.00
handling charge. Special orders require
a 25% deposit. All drop-ship orders are
subject to a $5.00 administrative charge.
Backorders: Unless
otherwise requested, backorders will be generated for accounts in good
standing. Backorders
less than $75.00 or older than 90 days may be automatically canceled unless
otherwise specifically requested to be shipped.
Cancellations:
Cancellations must be made two weeks prior to shipment. Orders canceled past this deadline are
subject to a 10% handling and restocking fee.
Special orders may not be canceled.
Shipping: RPS/UPS
are utilized whenever possible. Larger
and heavier orders requiring shipment by a common carrier will be shipped at
the most competitive rate. Common
carrier shipments will be sent freight collect unless otherwise specified.
Damage Claims: We
examine all merchandise meticulously before it leaves our warehouse. Therefore, if any item arrives damaged, you
must assume damage occurred during transit.
1. Inspect all
orders immediately upon receipt. If
cartons appear to be crushed or damaged, unpack them in front of the
driver. For common carrier shipments,
the number of pieces and the nature of the damage should be noted on the bill
of lading prior to signing for delivery.
If damaged cartons can not be unpacked immediately, note on the bill of
lading the number of cartons damaged “received subject to inspection.”
2. Retain
merchandise in original container with all packing materials. Assume, unless otherwise advised by a
representative at Horizons that you are liable for this merchandise, and
therefore, any missing or damaged items are still your responsibility until
returned to us.
3. For common
carrier shipments, make your claim against the carrier within 10 working days
of delivery. It is the consignees responsibility to a file a damage
claim with the carrier in a timely manner.
Upon completion of the claim application, you must forward copies of all
pertinent documents (bill of lading, damage claim, inspection reports, etc) to Horizons
so that we may assist you in resolving this claim.
4. If the order
was shipped UPS/RPS, contact Horizons immediately. We will contact UPS or RPS for a “damage
pick-up.” Please retain all original
packaging material and cartons. However,
you are still responsible for any items that are not picked up. Unless Horizons is notified, assume that the
item must be paid in full, whether a damage claim is made or not. We will further advise you on damaged claims
or returns.
Returns: No
merchandise may be returned without explicit written or verbal consent. You
must contact our office within 7 working days to make a return claim.
1. All returns
must be approved by the main office.
2. All non
defective items returned are subject to a 10% restocking fee plus inbound
freight charges.
3. Credit will be
issued after the items are received and inspected. Please pack items carefully, in the original
material and box. Damage due to improper
packing will be
deducted from any credit due. If you
need advice on packing, call us.
ALL
INFORMATION WILL BE KEPT CONFIDENTIAL
Please
Initial: